Question 1

What is OncoChat?

Accepted Answer

OncoChat is an AI-powered companion designed for cancer patients and caregivers. It helps you track symptoms, understand lab results, prepare for doctor visits, manage medication reminders, and find support — all through natural conversation. OncoChat is a product of Sifnos Inc.

Question 2

Do I need to create an account?

Accepted Answer

No. You can start using OncoChat immediately without creating an account. You'll be signed in anonymously so you can explore the features right away. If you want to save your conversations and data long-term, you can create a free account at any time using Google sign-in, phone number, or email.

Question 3

Is OncoChat free?

Accepted Answer

OncoChat is currently free to use. If we introduce premium features in the future, we will clearly communicate any changes and always maintain a free tier for essential cancer support features.

Question 4

What can OncoChat help me with?

Accepted Answer

Upload and understand lab results and pathology reports in plain language Track symptoms and side effects daily Set up medication and appointment reminders Prepare questions for your next doctor visit Track nutrition and bowel health Connect with your care team and caregivers Get emotional support when you need someone to talk to

Question 5

What is caregiver mode?

Accepted Answer

Caregiver mode lets you support a loved one through their cancer journey using OncoChat. When your loved one invites you as a caregiver, you can check on their symptoms, review medications, prepare for appointments, and get guidance — all through the same conversational interface. You don't need a separate app.

Question 6

How do I become a caregiver on OncoChat?

Accepted Answer

To get started as a caregiver: Your loved one (the patient) invites you from their OncoChat settings You'll receive an invitation via email or SMS Create an account or sign in to accept the invitation Once accepted, caregiver mode appears automatically in your sidebar

Question 7

What can I do as a caregiver?

Accepted Answer

As a caregiver, you can: Check how your loved one is feeling and review their symptom trends Log symptoms, bowel movements, and meals on their behalf Review their medication schedule and log when medications are taken Prepare questions for your loved one's next doctor appointment Search for clinical trials and check eligibility Learn what side effects to watch for and when to call the doctor Get caregiver self-care tips and resources

Question 8

Can I see my loved one's health data?

Accepted Answer

Yes, but only what they've chosen to share with you. When your loved one invites you as a caregiver, they grant specific permissions — such as viewing symptoms, medications, or appointments. You will only see data covered by those permissions. Your loved one can update or revoke permissions at any time from their settings.

Question 9

Can my loved one see what I ask OncoChat?

Accepted Answer

No. Your conversations with OncoChat in caregiver mode are private to you. Your loved one cannot see your chat history, questions, or the caregiver self-care resources you access. Only the data you explicitly log on their behalf (like symptoms or medications) appears in their health record.

Question 10

What should I do if I notice an emergency with my loved one?

Accepted Answer

Call 911 (US) or your local emergency number immediately. Do not rely on OncoChat in an emergency. If your loved one experiences severe symptoms like difficulty breathing, uncontrollable bleeding, chest pain, high fever, or sudden confusion, seek emergency medical help right away.

Question 11

Is my health data secure?

Accepted Answer

Yes. We take your privacy extremely seriously, especially given the sensitive nature of health data. All data is encrypted in transit (TLS 1.2+) and at rest We implement HIPAA-grade safeguards for health information Access controls and audit logs protect your data We never sell your personal data or use health data for advertising

Question 12

Can I delete my data?

Accepted Answer

Yes. You have the right to request deletion of your personal data at any time. This includes your account, conversations, and all health data.

Question 13

Is OncoChat a replacement for my doctor?

Accepted Answer

No. OncoChat is not a medical provider and does not offer diagnosis, treatment, or prescriptions. OncoChat is an educational and support tool. It can help you understand medical information, prepare for appointments, and track your health — but it is not a substitute for professional medical care. Always consult your oncologist or healthcare team for medical decisions.

Question 14

What should I do in a medical emergency?

Accepted Answer

In a medical emergency, call 911 (US) or your local emergency number immediately. Do not use OncoChat for emergency medical situations. OncoChat does not handle emergencies and cannot dispatch medical help.

Question 15

How accurate is OncoChat's information?

Accepted Answer

OncoChat uses advanced AI models to provide helpful information, but AI outputs may be incomplete, incorrect, or outdated. We strongly recommend reviewing any medical information with your healthcare provider before making decisions based on it. OncoChat is designed to supplement — not replace — professional medical care.

Question 16

How do I change my language?

Accepted Answer

OncoChat supports 12 languages. Click the language flag in the sidebar to switch. Your language preference is saved automatically.

Question 17

How do I stop SMS messages?

Accepted Answer

Text STOP to any OncoChat SMS message to immediately stop all text messages. Text HELP for support. Standard message and data rates may apply. You can also manage notification preferences in your account settings.

Question 18

How do I switch between light and dark mode?

Accepted Answer

Open the sidebar and click the theme toggle (sun/moon icon) at the bottom. Your preference is saved automatically.

Question 19

What if OncoChat gives me concerning or incorrect information?

Accepted Answer

If you receive information that seems incorrect or concerning, please do not rely on it for medical decisions. Contact your healthcare provider for accurate guidance. You can use the thumbs up/down buttons on any chat message to rate responses — this feedback goes directly to our team and helps us improve. You can also report issues using the contact form below.

Question 20

How do I report a bug or give feedback?

Accepted Answer

The quickest way to give feedback is to use the thumbs up/down buttons on any chat message. This sends your rating directly to us and helps improve OncoChat's responses. For bug reports or detailed feedback, use the contact form below. Include screenshots if possible.

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